Shipping Policy
At Ted Baker, we aim to make delivery simple and clear. We offer Free Worldwide Shipping on all eligible orders, with order processing, delivery estimates, tracking updates, and customs information explained below.
If you need help with a shipment, please contact Ted Baker customer service at [email protected].
Free Worldwide Shipping
Ted Baker offers Free Worldwide Shipping. There is no separate shipping charge for eligible orders shipped through our standard worldwide shipping service.
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Order Processing Time
Orders are typically processed within 1–3 days after the order is placed. Processing time includes order review, preparation, and handoff for shipment.
Processing may take longer during peak shopping periods, promotions, holidays, or periods of high order volume.
Estimated Delivery Time
Estimated delivery time is typically 2–5 days after your order has been processed and shipped.
Delivery times are estimates and may vary due to destination, weather, customs processing, local delivery conditions, holiday periods, or other delays outside normal handling.
Shipping Destinations
Ted Baker provides worldwide shipping to eligible destinations. If an order cannot be shipped to the address provided, our customer service team will contact you using the information submitted at checkout.
Shipping Rates
Shipping is free worldwide through our Free Worldwide Shipping service. Any customs duties, import taxes, brokerage fees, or other government charges are included in this service and will be covered by us if applicable.
Tracking Information
Once your order has shipped, tracking information will be provided when available. Tracking updates usually become available within 1–3 days after shipment.
Please allow time for tracking details to update after the shipment has been created. If your tracking information has not updated after the expected tracking update window, contact us at [email protected].
Wrong or Incomplete Address
Please review your shipping address carefully before placing your order. Ted Baker is not responsible for delivery issues caused by incorrect, incomplete, or outdated address information submitted at checkout.
If you notice an address error, contact us as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.
Customs, Duties, Taxes & Government Charges
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
Customers should not be charged separately for customs duties, import taxes, brokerage fees, or other government charges connected with our Free Worldwide Shipping service. If you receive a notice requesting payment for these fees, please contact us before making payment so our team can review the issue.
Lost, Delayed, or Damaged Packages
Delayed Packages
If your package is delayed beyond the estimated delivery window, please check your tracking details first. If you still need help, contact us with your order number.
Lost Packages
If tracking shows no movement for an unusual period or your package appears lost, contact Ted Baker customer service so we can review the shipment.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible with your order number and clear photos of the package and item.
Wrong Item or Missing Item
If you receive the wrong item or your order is missing an item, email us with your order number and photos so our team can assist.
What to Include When Contacting Us
To help us review your shipping request quickly, please include the details below when contacting customer service.
- Your full name and the email address used at checkout.
- Your order number.
- Your shipping address as entered at checkout.
- Your tracking number, if available.
- A clear description of the shipping issue.
- Photos if the package or item arrived damaged.
Contact Us
For questions about Free Worldwide Shipping, order processing, delivery timing, tracking updates, customs or taxes, delayed packages, lost packages, damaged packages, or address issues, please contact Ted Baker customer service at [email protected].
