Contact Us
Ted Baker customer support is here to help with order questions, shipping updates, returns, exchanges, product details, and account help. Send us a message and our team will get back to you as soon as possible.
Email us at [email protected]. Our usual response time is 24–48 hours.
Customer Service Hours
Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM. Messages sent outside these hours will be reviewed during the next available support window.
What to Include in Your Message
To help us respond quickly and accurately, please include the details that best match your request.
- Your full name and email address used at checkout.
- Your order number, if your question is about an existing order.
- A clear description of what you need help with.
- Product name, size, color, or style information for product questions.
- Photos or screenshots, if they help explain the issue.
How We Can Help
Order Support
Need help with an order? Contact us with your order number and the email used at checkout so we can review your request.
Shipping Support
For shipping questions, please include your order number and any tracking details you have received so far.
Returns & Exchanges
For return or exchange help, send your order number, item details, and a brief note about what you would like to do next.
Product Questions
Have a question about sizing, color, fit, materials, or product details? Share the product name or page link when you contact us.
Account Help
If you need account support, please contact us using the email address connected to your account whenever possible.
General Questions
For anything else, send us a clear message and we will direct your request to the right support area.
Use the Contact Form on This Page
You can also use the contact form on this page to send your message. Please include the same helpful details listed above so our team can understand your request and reply within the expected response window.
Your Privacy
Any information you share with Ted Baker customer support will be used only to review and respond to your request. Please avoid sending sensitive payment information through email or the contact form.
We’re Here to Help
Thank you for contacting Ted Baker. Whether you need help with an order, shipping, a return, an exchange, a product question, or account support, our team will do its best to assist you.
