30-Day Return Window

Eligible items may be returned within 30 days of delivery. The return request must be started within this 30-day window by contacting customer service first.

Return Eligibility

To be eligible for a return, items must meet the conditions below.

• The return must be requested within 30 days of delivery.
• Items must be unused, unworn, unwashed, and in their original condition.
• Items must include all original tags, labels, packaging, and accessories where applicable.
• Items must not show signs of wear, damage, washing, fragrance, stains, alterations, or misuse.
• Proof of purchase, order number, or the email address used at checkout may be required.

Non-Returnable Items

Some items cannot be returned for hygiene, safety, or condition reasons. Non-returnable items may include:

• Items marked as final sale or non-returnable at the time of purchase.
• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, labels, packaging, or included accessories.
• Gift cards, if offered.
• Personalized, customized, intimate, beauty, fragrance, or hygiene-sensitive items, where applicable.

How to Start a Return

Customers must contact customer service before sending any return. To start a return, email [email protected] with your request.

• Include your full name and the email address used at checkout.
• Include your order number.
• List the item or items you would like to return.
• Tell us the reason for your return request.
• Include photos if the item is damaged, defective, or incorrect.

Once your request is reviewed, our customer service team will provide the correct return instructions and return details.

Return Shipping Cost

Ted Baker offers 30 Days Free Returns for eligible returns started within the return window and approved through customer service.

Returns sent without first contacting customer service may not qualify for free returns and may not be accepted. Please follow the return instructions provided by our support team to help ensure your return is processed correctly.

Refund Process

After your returned item is received and inspected, we will notify you about the status of your refund. If the return is approved, your refund will be processed to the original payment method where possible.

Refund processing time is typically 3–15 days after the returned item is received and inspected. Additional time may be required by your bank, card issuer, or payment provider before the refund appears in your account.

Exchanges

If you would like to exchange an item, please contact our customer service team first at [email protected]. Exchanges may depend on item eligibility, product condition, and availability.

If an exchange is not available, our team may help you return the eligible item and place a new order separately.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected]. Include your order number, a description of the issue, and clear photos of the item and packaging.

Our customer service team will review your message and provide the next steps.

Final Sale Items

Items marked as final sale or non-returnable at the time of purchase are not eligible for return, refund, or exchange unless required by applicable law or unless the item arrives damaged, defective, or incorrect.

Contact Us

For return instructions, return details, refund questions, exchanges, or help with damaged or wrong items, please contact Ted Baker customer service at [email protected].

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.